Thank you for choosing our services! We strive to provide you with valuable knowledge and support to help you achieve your goals. In the event, that you are not satisfied with our services, we offer the following refund policy:
Cancellation before shipment (Only valid on orders place and delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at connect@prakashsharma.com or call us (Monday to Friday,11:00 a.m. to 4:00 p.m.) .
Eligibility for Refund :
Refund requests must be made within 24 hours from the date of purchase.
To be eligible for a refund, you must provide a valid reason for your dissatisfaction product.
The refund or replacement process will be processed only if only if the products are received by us in their original packaging with their barcodes, seals, labels and unused and intact.
Product or service should not fall in exemption category.
Refund Process:
To request a refund, please contact our customer support team via email: connect@prakashsharma.comor phone number given on our website within the specified time frame.
Clearly state the reason for your refund request and provide relevant details such as your name, contact information, and purchase details.
Our customer support team will review your request and may request additional information or clarification if necessary. We reserve the right to evaluate the quality and extent of the services provided before issuing a refund. If your refund request is approved, we will process the refund within 48-72 business hours after the cancellation request is duly processed by us.
For the payment made through credit/debit card or net banking, the refund will be processed to the same account from which the payment was made. This process will take additional 3-4 business days to reflect in your account. We may confirm the account details prior to initiation of refund.
For cash on delivery transactions ,we will initiate a bank transfer against the refund amount . This process will be completed within 48-72 business hours of us receiving the products back and your bank details. It will take an additional 2-3 business days for the amount to reflect in your account.
We also provide the fund option through coupons, which can be used during future purchases. This method will take 24-48 business hours to provide you the coupons.
There may be certain tax or expenses associated or refund fee or return courier charges with products or services, those tax or expenses or charges will be adjusted from the net payable to you and can not be claimed from us. The details of such payable / deductions will be informed to you at the time of return.
Partial Refunds:
In some cases, we may offer partial refunds based on the specific circumstances. The decision for a partial refund will be made at our discretion.
Promotional or Gift items:
You need to return the promotional items, gift or free product along with the return of product for refund.
Exemptions:
Following services that are not cancelled within the stipulated time frame after an order will incur charges. Following services, which are not cancelled within stipulated time frame after order.
Counselling and Coaching Sessions: Not cancelled at least 3 working days in advance.
Counselling and Coaching Sessions: Bookings that do not meet the required 3 working days cancellation notice period.
Completed coaching or counselling sessions or classes or workshop or program.
Access to downloadable resources, materials, or course content.
Any services explicitly stated as non-refundable at the time of purchase.
Products not received by us or received but not in their original packaging with their barcodes, seals, labels and unused and intact.
Cancellation and Rescheduling of services:
If you need to cancel or reschedule a coaching or counselling session, please notify us at least 2 business days in advance. Failure to do so may result in a forfeit of that session or class without eligibility for a refund. All the workshop or class or program have cancellation or refund policy associated with that service and will adhere to those guidelines.
Dispute Resolution:
We strive to resolve any issues or concerns amicably. If you have a dispute regarding a refund or our coaching and teaching services, please contact our customer support team to discuss the matter and explore potential solutions. Please note that this refund policy is subject to change without prior notice. We encourage you to review the policy periodically to stay informed.
If you have any questions or need further assistance, please don’t hesitate to contact us.
